Safe Haven Security Services Privacy Policy

Last updated September 13, 2022

This Privacy Policy applies to Safe Haven Security Services, LLC and its affiliates, including but not limited to Safe Haven Solar, LLC and All Access Service, LLC (collectively, “Safe Haven,” “we,” “us,” or “our”); and your use of the (i) this website and any other website operated by Safe Haven (the “Site”) or other similar applications operated by Safe Haven (together, with the Site, the “User Interfaces”) and (ii) any combination of products and services we provide or that can be purchased or accessed via any User Interface (the “Services”).

We are sensitive to the private nature of the information you provide to us, and we are committed to protecting your privacy through commercially reasonable means. This Privacy Policy describes the information we collect, how we collect it, and how we use and share it in connection with the Services. The policy also describes our information processing activities on behalf of third parties and your choices regarding use, access, and correction of your personal information.

1. Information Collection and Use

Safe Haven collects and stores certain information from or about you that can be used to uniquely contact, identify, or locate you (“Personal Information”). When using any User Interface, you may provide us with Personal Information including, but not limited to, your name, home or business address, phone number, email address, location, or zip code. If you are a Safe Haven employee, Personal Information may also include certain employee- and work-related information. We also collect non-personally identifiable information, including your IP address, search preferences related to specific searches, location, and interactions with our User Interfaces. When we link non-personally identifiable information with Personal Information, we will treat it as Personal Information under this Privacy Policy.

If you use the User Interfaces to obtain advice services for or about another person, we may collect the name of, and information about, that individual. You must make sure that you have the right to provide such information. By providing any Personal Information of another person, you represent that you have all necessary authority and/or have obtained all necessary consents from such person to enable us to collect, use and disclose such Personal Information as set forth in this Privacy Policy.

2. Information Sharing

Safe Haven only shares your Personal Information as authorized by you or as disclosed in this Privacy Policy, including the following:

  • Third-Party Partners or Providers: To provide you with certain services, we may share your Personal Information with third-party partners and service providers or require that you transact directly with a third-party partner or service provider. Third-party partners and service providers consist of companies with which Safe Haven has contracted in order to provide you with the Services, including, for example, services or products of ADT LLC d/b/a ADT Security Services or Alarm.com.
  • Safe Haven’s Agents: Many of the services we provide require us to hire other companies to help us with these tasks (e.g., handling e-mail, analyzing data, marketing our products and services, or handling credit card transactions). The companies we employ to help us with these tasks have access to Personal Information to perform their functions, but they may not use it for other purposes. Safe Haven acts in good faith to require all agents to whom Personal Information is disclosed to enter into confidentiality agreements and to agree to act in a manner consistent with the relevant principles articulated in this Policy.
  • Advertisements, Marketing Material and Other Offers: Unless you tell us that you do not want to receive these offers and subject to applicable law, Safe Haven or those companies that we have a commercial relationship with, may occasionally send advertisements, marketing material, or other offers that we think might be of interest to you. If you do not want to receive these advertisements, marketing material or other offers, please email [email protected].

Where required by law, we will seek your consent prior to sending you any marketing materials. To the extent allowed by law, the provision of your email and phone number to us constitutes your prior express written consent and electronic signature, authorizing us to contact you at that email address and phone number, including through the possible use of an automatic telephone dialing system or artificial or prerecorded voice, live calls, and text messages, for both promotional and informational reasons. You agree that this consent may be assigned by us to third parties and affiliates. You are not required to provide such consent to make a purchase. By providing your telephone number to us, you certify that this is your own number that you own, and not a line owned or used by another, and that you will immediately notify us if your number changes or is reassigned. You agree to indemnify us if this is not the case and if the future owner or user of the number makes a claim against us for contact at that number. You may opt out of such contact at any time and through any of the reasonable methods outlined herein. A copy of Safe Haven’s written Do-Not-Call Policy will be provided upon request.

  • Future Business Transfers: We may transfer your information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets or stock, including in connection with any bankruptcy or similar proceedings.
  • Compliance with Law and Other Disclosures: Safe Haven reserves the right to release Personal Information in order to comply with applicable law and when we believe that disclosure is necessary to comply with a judicial proceeding, court order, or legal process served on us. We may also release Personal Information to enforce or apply the terms and conditions applicable to our products and services, protect us or others against fraudulent or inappropriate activities, or otherwise protect the rights, property or safety of Safe Haven, our affiliated companies, our customers, or others.

Safe Haven’s User Interfaces may include links to third-party websites and use third-party services. If you submit personal information to any third-party websites or service providers, your information is governed by their privacy policies. This Privacy Policy does not address the privacy practices of any third-party websites or service providers.

3. Consent

Each time you provide any personal information to us through our User Interfaces or the Service, you consent to the collection, use, and disclosure/sharing such information according to this Privacy Policy. Where required, consent for the collection, use, and disclosure/sharing of your information may be obtained either expressly or implied. Your express consent may be given in writing, verbally or electronically. Your implied consent may be given through an action you have taken, such as supplying your personal information for a specified purpose. If you do not notify us, we will consider you to have consented to our continued use and disclosure/sharing of your personal information. Revoking consent to collection, use and/or disclose/share your information for certain purposes may affect our ability to provide you with Service(s). You may contact us using the information below.

4. Information Protection

Safe Haven limits access to your Personal Information and seeks to use reasonable organizational, technical, and administrative measures to protect your Personal Information. Unfortunately, no information transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately using the information below.

5. Accessing or Changing Your Personal Information

If you want to change, access, or delete your Personal Information, please contact us at [email protected]. To protect your privacy and security, we may need to verify your identity before granting access or making changes to your Personally Information. If you have created a profile on any of the Services, your e-mail address and password may be required to access your profile information.

We will retain your information for as long as your account is active or as needed to provide you services. In addition, we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you are a California resident, please see the “California Privacy Rights” section below for more information about your rights and choices.

6. Children’s Privacy

Safe Haven’s User Interfaces are intended for a general audience, and Safe Haven does not knowingly collect any Personal Information from individuals under the age of 18. In addition, individuals under the age of 18 are not eligible to use any of the Services. Thus, Safe Haven will confirm you are at least 18 years old before selling any Services to you, by obtaining your date of birth and running your credit over the phone with you (once we obtain your consent).

7. California Privacy Rights

Safe Haven collects various types of personal information about you as described in this policy. Under California law, Safe Haven customers who are residents of California may request certain information about Safe Haven’s privacy practices including the personal information Safe Haven has collected, where it was sourced from, what it is being used for, whether it is being disclosed to third parties for business purposes, sold to third parties, and to whom it is being disclosed or sold in the previous 12 months. The table below summaries Safe Haven’s privacy practices in accordance with the California Consumer Privacy Act of 2018 (the “CCPA”).

Information Category Examples Collected Sources Third Party Sharing Categories Disclosed to Third Parties
Business/ Commercial Purposes Business/Commercial Purposes

1. Identifiers.

Name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, SSN, driver’s license number, passport number, or other similar identifiers. Yes Directly from you, e.g., from forms you complete or products and services you purchase.

Indirectly from you, e.g., from observing your actions on our Site.

From third parties, e.g., from our third-party partners or service providers.

Sub-Dealers

Service providers

Affiliates

Advertisers

Partners

Parent or subsidiary organizations

Internet cookie information recipients

Yes
See Section 1 of this Privacy Policy. See Section 2 of this Privacy Policy.
2. Personal information categories listed in the California Customer Records statute. Name, signature, SSN, physical characteristics/ description, address, telephone number, passport number, driver’s license or ID card number, insurance policy number, education, employment, employment history, bank account/credit card/debit card numbers, or any other financial information, medical information, or health insurance information. Yes See category 1 of this chart. See category 1 of this chart. Yes
See Section 1 of this Privacy Policy. See Section 2 of this Privacy Policy.
3. Protected classification characteristics under California or federal law. Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, personal & familial genetic information. Yes See category 1 of this chart. See category 1 of this chart. Yes
See Section 1 of this Privacy Policy. See Section 2 of this Privacy Policy.
4. Commercial information. Records of personal property, products/services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Yes See category 1 of this chart. See category 1 of this chart. Yes
See Section 1 of this Privacy Policy. See Section 2 of this Privacy Policy.
5. Biometric information. Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. Yes See category 1 of this chart. See category 1 of this chart. Yes
See Section 1 of this Privacy Policy. See Section 2 of this Privacy Policy.
6. Internet or other similar network activity. Browsing/search history, information on a consumer’s interaction with a website, application, or advertisement. Yes See category 1 of this chart. See category 1 of this chart. Yes
See Section 1 of this Privacy Policy. See Section 2 of this Privacy Policy.
7. Geolocation data. GPS, physical location, or movements. Yes See category 1 of this chart. See category 1 of this chart. Yes
See Section 1 of this Privacy Policy. See Section 2 of this Privacy Policy.
8. Sensory data. Audio, electronic, visual, thermal, olfactory, or similar information. Yes See category 1 of this chart. See category 1 of this chart. Yes
See Section 1 of this Privacy Policy. See Section 2 of this Privacy Policy.
9. Professional or employment-related information. Current or past job history or performance evaluations. No See category 1 of this chart. See category 1 of this chart. No
N/A N/A
10. Non-public education information (per the Family Educational Rights and Privacy). Education records such as student grades, transcripts, class lists, schedules, ID codes, financial information, or disciplinary records maintained by an educational institution or party acting on its behalf. No See category 1 of this chart. See category 1 of this chart. No
N/A N/A
11. Inferences drawn from other personal information. Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. No See category 1 of this chart. See category 1 of this chart. No
N/A N/A

          A. No Sale of Personal Information

In the previous 12 months, Safe Haven has not sold your personal information in the enumerated categories above.

          B. California Consumer Rights:

Under California law, you have the following rights:

1. The right to request Safe Haven to disclose the personal information we collect from you,

2. The right to request Safe Haven to disclose if we sell your personal information,

3. The right to request Safe Haven to delete your personal information,

4. The right to request Safe Haven to opt-out of the sale of your personal information, and

5. The right to be free from discrimination if you exercise the above rights.   

          C. Exercising Your Rights: Verifiable Consumer Request/Opting Out:

Submitting Requests: To exercise your rights stated above, contact Safe Haven by submitting a request on this link Request or Delete My Personal Information.

Authorizing an Agent: You may also authorize an agent to act on your behalf to exercise the rights stated above. To authorize an agent please provide written authorization to Safe Haven at the contact information listed in Section 12 of this Privacy Policy, below.

Verifying your Request: Upon receiving your request Safe Haven will verify the request by matching the information provided to the personal information Safe Haven currently has.

8. Cookies, Web Beacons, and Website Analytics

Cookies and similar tracking technologies, such as beacons, scripts, and tags, are small bits of code, usually stored on a user’s computer hard drive or device, which enable a website to “personalize” itself for each user by remembering information about the user’s visit to the website.

As described in more detail below, our Site may use cookies to store your preferences, display content based upon what you view on our Site to personalize your visit, analyze trends, administer the Site, track users’ movements around the Site, serve targeted advertising and gather demographic information about our user base as a whole. On other User Interfaces, we may use Anonymous Device IDs and/or Advertiser Identifiers in a manner similar to our use of cookies on our Site.

          A. Safe Haven’s Cookies (First-Party Cookies):

Safe Haven may use our cookies to improve your web-browsing experience. For example, we use a cookie to reduce the time it takes for you to submit purchase requests by storing a registered user’s e-mail address so that the user does not need to enter their e-mail address each time that they login to Safe Haven. We will also use a cookie to keep track of your search criteria while you are engaging Safe Haven’s services. Safe Haven’s cookies are associated with a user’s Personal Information. However, no third party may use the information we collect through our cookies for their own purposes.

          B. Third Party Cookies

Safe Haven also works with third parties that place cookies on our Site to provide their services, including:

–  Ad Targeting: We work with third-party advertising companies to serve ads while you are visiting our Site and permit these companies to place and access their own cookies on your computer while serving advertisements on this Site. These companies may use information obtained through their cookie (which does not include your name, address, e-mail address or telephone number) about your visits to our Site and other websites, in combination with non-personally identifiable information about your purchases and interests from other online sites in order to provide advertisements about goods and services of interest to you. Other companies’ use of their cookies is subject to their own privacy policies and not ours.

–  Data Providers: We also allow data providers to collect web log data from you (including IP address and information about your browser or operating system), when you visit our Site, or place or recognize a unique cookie on your browser to enable you to receive customized ads or content. These cookies contain no personally identifiable information. The cookies may reflect de-identified demographic or other data linked to data you voluntarily have submitted to us, e.g., your email address, that we may share with data providers solely in hashed, non-human readable form.

–  Analytics/Measurement: We also use third-party analytics cookies to gain insight into how our visitors use the Site, to find out what works and what does not, to optimize and improve our websites and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our Site. We also make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our website after they have been shown an online advertisement, which may include advertisements on third-party websites.

–  Remarketing Pixel Tags: In addition, we may share web site usage information about visitors to our Sites with third-party advertising companies for the purpose of managing and targeting advertisements and for market research analysis on our Site and other sites. For these purposes, we and our third-party advertising companies may place pixel tags (also called clear gifs) on some of the pages you visit on our Site. We will then use the non-personally identifiable information that is collected using these pixel tags to serve you relevant advertisements when you are visiting other sites on the Internet. These advertisements may be targeted to specific searches you conducted on Safe Haven during earlier browsing sessions.

–  Flash Cookies: Our partners, who may provide certain features on our site or display advertising based on your browsing activity, also use Local Shared Objects such as Flash cookies, and Local Storage such as HTML5, to collect and store content information and preferences. Various browsers may offer their own management tools for removing HTML5 local storage.

          C. Opting Out of Cookies

We provide you with choice regarding the use of cookies as described in this Privacy Policy. However, our Site is not currently configured to respond to Do Not Track signals. If you would prefer that we did not use cookies when you visit our Site, check with your browser’s settings and “help” menu for how to configure your settings to reject cookies.

          D. Mobile Devices, Anonymous Device Identifiers and Hashed IDs

We and/or data providers that we have engaged may collect and store a unique identifier matched to your mobile device, in order to deliver customized ads or content while you use applications or surf the internet or identify you in a unique manner across other devices or browsers. To customize these ads or content, we or a data provider may collect de-identified demographic or other data about you (received from third parties) either to data you voluntarily have submitted to us, e.g., your email address, or to data passively collected from you, such as your device identifier or IP address. However, we will share your email address solely in hashed, non-human readable form. If you no longer wish to receive interest-based advertising on your mobile device browser or applications, please refer to your device’s operating system settings.

Please keep in mind that, without cookies or similar tracking technologies, you may not have access to certain features on our Site, including access to your profile/account and certain personalized content. Removing all cookies from your computer could also affect your subsequent visits to certain web sites, including our Site, by requiring that, for example, you enter your username and password to access the employee or dealer program components of the Site.

9. Third-Party Websites

Safe Haven’s User Interfaces may include hyperlinks to other websites not under Safe Haven’s control. Safe Haven is not responsible for, and this Privacy Policy does not apply to, the privacy practices of those sites or of any companies that Safe Haven does not own or control. Safe Haven does not endorse any of these websites or pages, the services or products described or offered on such sites or pages, or any of the content contained on those sites or pages. In addition, should you initiate a transaction on a website linked to the Safe Haven User Interfaces, the information that you submit to complete that transaction becomes subject to the privacy practices of the operator of that linked website. Safe Haven encourages you to seek out and read that website’s privacy policies to understand how Personal Information that is collected about you is used and protected.

10. Privacy Policy Changes

Safe Haven may change this Privacy Policy at any time. If we make material changes, we will notify you by email (sent to the e-mail you provided to us) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices. The most-recent version of this Privacy Policy is reflected by the version date located below. This Privacy Policy is not intended to and does not create any contractual or other legal right in or on behalf of any party.

11. Do Not Track Disclosures

As noted in Section 8 of this Privacy Policy, our Site is not designed to respond to “do not track” signals received from browsers. To learn out to opt out of interest-based advertising in the United States, please visit https://optout.networkadvertising.org/.

12. Contact Information

You can contact us about this Privacy Policy by writing us at:
Safe Haven Security Services, LLC
Attn: Legal Department
520 E 19th Ave.
North Kansas City, MO 64116
[email protected]